Question 1

Do I have to replace my existing cameras?

Accepted Answer

No. Closely integrates with your existing infrastructure via the NVR (Dahua, Hikvision, Milestone and other RTSP standards). The hardware you already have stays valid — Closely just adds the intelligence layer on top.

Question 2

Does Closely take autonomous physical actions?

Accepted Answer

Never. Every incident our agents detect is sent to your operator at the monitoring center, who validates or dismisses before any action. Human-in-the-loop is a design principle, not an option.

Question 3

How does Closely handle data privacy and compliance?

Accepted Answer

Privacy is built into how Closely operates, not bolted on. All video is encrypted in transit and at rest, we process only what's needed and store event clips rather than continuous streams, and your organization always remains the data controller — Closely acts solely as a processor under a formal data processing agreement. We deploy on major cloud infrastructure (GCP) with security and access controls aligned to international standards.

On local regulation: in Colombia we operate in line with Ley 1581 on personal data protection, including the controller/processor (responsable/encargado) framework and SIC requirements. In Mexico, we align with the LFPDPPP and its data-protection principles. In every market we enter, we adapt to the applicable local data-protection law — and we're happy to walk your team and legal counsel through the specifics for your jurisdiction.

Question 4

Does it run on-premise or only in the cloud?

Accepted Answer

Closely is 100% cloud. This makes us 40 times faster than local alternatives, lets us scale instantly, and eliminates server maintenance costs. Latency from your NVR to an actionable alert is in seconds.

Question 5

What if the detection generates a false positive?

Accepted Answer

Your operator can dismiss the alert in one click. That feedback retrains the model for your specific environment — the light, the flow, the people who do belong. False alarms drop measurably over time.

Question 6

What types of incidents can you detect?

Accepted Answer

Watcher detects intrusion, loitering, tailgating, open doors, masked persons and anomalous guard behavior (sleeping, phone distraction). Rules are configurable per camera in plain language.

Question 7

How many cameras can Closely handle?

Accepted Answer

The pipeline is optimized via native NVR triggers — only 5% of events reach deep analysis. This lets us scale to hundreds of cameras per client without performance degradation or prohibitive costs.

Question 8

What's the pricing model?

Accepted Answer

Monthly subscription per active camera with volume discounts. Includes Watcher, Investigator and Reporter agents. First week is free. Contact us for a quote tailored to your operation.

Question 9

Does it support multiple buildings and operators?

Accepted Answer

Yes. Closely is designed for monitoring centers covering multiple buildings, with camera assignment per operator, routed alerts and consolidated per-site reports.

Question 10

What languages does it support?

Accepted Answer

UI, alerts and reports in Spanish and English. Model reasoning runs natively in both — Reporter generates reports in the language of your monitoring center.

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